Include the actions that led to the problem
Before you submit, read this. Describe the actions leading to the problem, the result you expected and the result you saw. Keep the sequence in the order it happened. Mention whether you started a fresh round or continued one. Use the form on this page.
Before sending another request
Before you submit, read this. Please allow at least a minute between submissions. If the form has expired, reload the page before sending it again. Avoid repeatedly pressing Send while the request is in progress. Include only information relevant to the request.
Mention your phone, tablet or computer
Before you submit, read this. Tell us whether you used a phone, tablet or computer, and give the browser name if you know it. Say whether the screen was portrait or landscape. You do not need to share device serial numbers or private identifiers. One complete report is better than repeated short submissions.
What not to include in feedback
For a clear report, keep this in mind. Do not send passwords, PINs, payment information or sensitive personal details. A game report normally needs only the page, device and sequence of actions. Remove private information from any description you copy. Use a separate sentence for each step when that helps.
Tell us what you need help with
For a clear report, keep this in mind. Use the form below to send feedback about this site. Enter an email address and a message between 10 and 5,000 characters. You do not need a player account to send a message. Keep the message focused on the issue.
Clarify an instruction before playing
For a clear report, keep this in mind. Point to the rule or example you found unclear. Explain the game situation so the question can be considered against that game’s stated rules. Different variants may deliberately use different rules. Use a separate sentence for each step when that helps.
Point us to the right game
When preparing your message, remember: Include the name of the game and the page address where you noticed the issue. Similar games can use different rules or controls. The address bar is the easiest place to copy the game link. Keep the message focused on the issue.
When a control does not respond
To help us understand your message, please note: For a control issue, name the button, key or gesture that did not work. For a reading or display issue, describe the part of the page affected. Mention text that is hard to read or controls that are difficult to reach. Review the message before pressing Send.
Enquiries about a previous submission
When preparing your message, remember: Use this form to ask about a message you previously sent or to request its removal. Provide only enough detail to identify that submission. You may be asked to verify that the request relates to your own information. Use the form on this page.
How the site receives a message
Your email address and message are saved privately for review. A success message means the submission was stored; it is not a promise of an immediate reply. Keep a copy of a long message before submitting it. Use a separate sentence for each step when that helps.